How can we help?
Step-by-step guides with pictures, detailed answers, and the policies behind the product — written from the same source as the admin's own Help pages.
Guides
Eight illustrated walkthroughs from first sign-in to the last scan: setup, forms, groups, tickets, check-in, changes, reports, and the free pilot.
8 guides →FAQ
Detailed, searchable answers on plans and pricing, registration, tickets, offline check-in, your data, integrations and the pilot.
Browse answers →Security
Tenant isolation, authentication, append-only check-ins, backups, erasure, and how to report a vulnerability.
Read →Start here
- Run a free pilot event before 31 March 2027
- Does check-in really work with no internet?
- What does "attendee cap" mean, and what happens if I go over?
- What happens to a ticket when something changes
- How do I handle a "delete my data" request?
Guides
1. Getting started
Create your EntryWick workspace and publish your first event in under ten minutes.
10 minOwner2. Build the registration form
Design the questions, pages and logic of an EntryWick registration form, so a family registers once and correctly.
20 minOrganizer3. Groups and households
How EntryWick keeps families, chaperones and organizational groups connected from registration to the gate.
15 minOrganizer4. Tickets
How EntryWick issues tickets by email, print and wallet, and what happens to a ticket when something changes.
15 minOrganizer5. Check-in and the scanner
Set up check-in points, pair staff phones with a code, and run the gate — online or offline.
25 minOrganizer + staff6. Transfers, cancellations and refunds
Make the list match who is actually coming — without anyone at the gate holding a ticket that quietly stopped working.
10 minOrganizer7. Live view, reports and exports
Follow arrivals while it happens, answer the questions afterwards, and take your data with you.
10 minOrganizer8. Run a free pilot event
What the free pilot includes, what we do, what you do, and how to request one for an event before 31 March 2027.
2 minAnyonePolicies
Terms of use
The agreement for using this website and, during early access, the EntryWick service.
Read →Privacy
What we collect on this site and in the product, why, for how long, and your rights.
Read →Free pilot terms
One page: what is included, what we ask, and what happens afterwards.
Read →Talk to a person
Email [email protected]. We reply within one business day. For a pilot, press Run your event free and we will set up a call.